Terms & Conditions

General Terms and Conditions – BraVeBo B.V.

Last updated: 06-02-2026

These general terms and conditions apply to all offers, agreements and services where BraVeBo B.V. performs work and/or supplies goods to a client/customer (“Client”), including both business clients and consumers.

For all situations in which BraVeBo B.V. purchases goods or services, hires personnel, or outsources work to suppliers, freelancers (ZZP), subcontractors or other partners, only the General Purchasing Terms and Conditions of BraVeBo B.V. apply. In such cases, these General Terms and Conditions do not apply, unless expressly agreed otherwise in writing.

These General Terms and Conditions are drawn up in accordance with Dutch law (in particular Book 6 of the Dutch Civil Code, articles 6:231 through 6:248 BW). By submitting a request, requesting a quotation, placing an order or engaging BraVeBo B.V. for any service, the Client declares to fully know and accept these General Terms and Conditions. Conflicting terms and conditions of the Client are expressly rejected, unless otherwise agreed in writing. If any provision in these terms is voidable or invalid under the law, the remainder of the agreement remains fully in force, and the relevant provision will be replaced by a legally permissible provision that most closely reflects the original intent.

Artikel 1 – Definitions and Applicability

In these general terms and conditions the following definitions apply:

Definitions

BraVeBo B.V.: the private limited liability company BraVeBo B.V. (“we”, “us”, “our”), statutory seat in Zoetermeer, Chamber of Commerce (KvK) 92396941, VAT NL866028912B01.

Client (also: Principal/Contracting Party): any natural person or legal entity that enters into an agreement with BraVeBo B.V. under which BraVeBo B.V. performs work and/or supplies goods to that party.

Business Client: the Client acting in the course of business or professional activities.

Consumer: the Client who is a natural person acting for purposes outside their business or professional activities.

Agreement: any arrangement between BraVeBo B.V. and the Client, including amendments and additions.

Subcontractor: a third party engaged by BraVeBo B.V. for (part of) the performance of the agreement with the Client. The legal relationship between BraVeBo B.V. and the subcontractor/supplier is governed by the General Purchasing Terms and Conditions of BraVeBo B.V.

Personnel: employees and other persons deployed by or on behalf of BraVeBo B.V. for the performance of the agreement.

Applicability

These terms apply to all quotations, agreements and legal relationships between BraVeBo B.V. and the Client, unless otherwise agreed in writing, in accordance with articles 6:231–6:234 BW.

Legal reference: BW 6:231–6:234 (applicability of general terms).

Consumer law (mandatory provisions)

If the Client is a Consumer, mandatory consumer protection provisions also apply. In the event of conflict between these terms and mandatory consumer law, mandatory consumer law prevails.

Legal reference: BW 6:248 (effect of agreements) and consumer protection BW 6:233–6:237 (where applicable).

Client’s terms and conditions

Any general terms and conditions of the Client are expressly rejected (article 6:225 paragraph 3 BW – battle of forms).

Legal reference: BW 6:225(3) (battle of forms).

Priority order in case of conflict

In case of conflict between documents or provisions, the following order of precedence applies (high to low):

1. Written quotation/order confirmation or agreement (scope, price, planning)
2. Project-specific annexes/arrangements (procedures, safety, handover requirements, documentation)
3. These General Terms and Conditions
4. Mandatory Dutch law

Legal reference: BW 6:248 (reasonableness and fairness; interpretation and effect of agreements).

Artikel 2 – Quotations and Formation of the Agreement

All quotations are without obligation and valid for 30 days, unless stated otherwise. An agreement is formed by written or electronic acceptance by the Client, or by BraVeBo B.V. commencing performance. These general terms form part of the agreement in accordance with article 6:232 BW.

Legal reference: BW 6:232 (binding effect of general terms).

Artikel 3 – Prices and Payment

Prices are exclusive of VAT and other levies unless stated otherwise. Payment must be made within thirty (30) days from the invoice date, without discount or set-off. All payment terms qualify as a fatal term within the meaning of article 6:83(a) BW, meaning that the Client is in default by operation of law upon expiry, without any further notice of default being required.

Legal reference: BW 6:83 (default without notice).

In the event of default, interest is due at the statutory commercial interest rate as referred to in article 6:119a BW. For Consumers, the statutory interest pursuant to article 6:119 BW applies. All reasonable extrajudicial collection costs are for the account of the Client and are set at a minimum of 15% of the outstanding amount, with a minimum of €150.

Legal reference: BW 6:119a (statutory commercial interest) and BW 6:119 (statutory interest).

Collection costs for Consumers

If the Client is a Consumer, extrajudicial collection costs are only due after a valid 14-day notice letter and will be calculated in accordance with the statutory (WIK) scale.

Legal reference: BW 6:96(6) (14-day notice) and BW 6:96(2) + WIK (collection costs).

BraVeBo B.V. may first allocate payments to costs and interest, and then to the principal. BraVeBo B.V. is also entitled to suspend performance of its obligations for as long as payments remain outstanding.

Legal reference: BW 6:52 (suspension) and BW 6:44 (allocation of payments).

Artikel 4 – Performance of the Agreement

BraVeBo B.V. will perform the agreement to the best of its knowledge and ability, in line with applicable standards such as NEN-EN 1366-3, EN 13501-2, ISSO/SBR 809, VCA VOL and NEN 3140, in accordance with article 6:248 BW (reasonableness and fairness). The Client must provide all required information, documents, permits and safe access in a timely manner. Delays caused by shortcomings on the Client’s side entitle BraVeBo B.V. to suspend and to charge additional costs.

Legal reference: BW 6:248 (reasonableness and fairness) and BW 6:52 (suspension).

Artikel 5 – Changes and Additional Work

Requests to change the assignment must be made in writing. BraVeBo B.V. may refuse such requests if they negatively impact quality, safety or planning. Accepted changes result in a reasonable adjustment of price and execution time. Additional work is always invoiced separately based on time and materials.

Legal reference: BW 6:248 (reasonableness and fairness; reasonable adjustment).

Artikel 6 – Delivery / Completion Times

Any stated delivery or completion times are indicative and do not qualify as fatal terms, unless the parties have expressly agreed otherwise in writing in accordance with article 6:83 BW.

Legal reference: BW 6:83 (fatal term/default).

Exceeding a non-fatal term does not entitle the Client to termination or damages unless BraVeBo B.V. has entered into default after written notice of default.

Legal reference: BW 6:82 (notice of default) and BW 6:74 (damages for non-performance, where applicable).

Artikel 7 – Warranty and Complaints

7.1 Warranty period

BraVeBo B.V. provides a warranty on delivered work for twelve (12) months from the date of handover/completion, unless otherwise agreed in writing.

Legal reference: BW 6:248 (interpretation and effect of warranty agreements).

7.2 Warranty performance

Within the warranty period, BraVeBo B.V. will, at its discretion, remedy defects or replace work, provided the warranty applies and the Client has complained in time and correctly.

Legal reference: BW 6:248 (reasonableness and fairness; fulfilment of obligations).

7.3 Warranty exclusions

The warranty lapses if defects are the result of:

• improper or incorrect use by the Client,
• insufficient or improper maintenance,
• changes or repairs by third parties without prior written consent of BraVeBo B.V.,
• force majeure.

Legal reference: BW 6:75 (force majeure).

7.4 Complaint period

Complaints must always be submitted in writing, with reasons, within fourteen (14) days after discovery. Failure to complain in time may result in loss of rights pursuant to article 6:74 BW (non-performance) and article 6:89 BW (duty to complain).

Legal reference: BW 6:74 (non-performance) and BW 6:89 (duty to complain).

7.5 Visible defects

Pursuant to article 7:759 BW, the Client is obliged to carefully inspect the work upon handover/completion.

• Defects that the Client could reasonably have discovered at handover must be reported immediately or at the latest within fourteen (14) days after handover, in writing and with reasons.
• Failure to report (in time) results in loss of the right to repair or damages for those visible defects.

Legal reference: BW 7:759 (inspection duty upon handover) and BW 6:89 (duty to complain).

7.6 Hidden defects

For hidden defects — defects not reasonably detectable upon handover — BraVeBo B.V. remains liable, provided the Client reports them in writing within fourteen (14) days after discovery.

Legal reference: BW 6:89 (duty to complain) and BW 6:74 (non-performance, where applicable).

7.7 Definition of careful inspection

Careful inspection means: performing a visual check and testing agreed functions insofar as reasonably feasible without destructive investigation.

• Consumers must observe a reasonable level of attentiveness and, if lacking expertise, should be assisted by a professional.
• Business Clients have a heavier duty of investigation and must deploy sufficient expertise or engage a specialist at handover.

Legal reference: BW 7:759 (inspection duty upon handover) and BW 6:248 (reasonableness and fairness).

7.8 Legal principle

Ignorance of statutory or contractual obligations does not relieve the Client of this duty. Ignorantia juris non excusat.

Legal reference: general legal principle (ignorantia juris non excusat).

7.9 BraVeBo’s right to remedy

In all cases, BraVeBo B.V. has the first right and obligation to remedy defects itself within a reasonable time, before the Client engages third parties.

Legal reference: BW 6:248 (reasonableness and fairness; remedy as primary measure).

Artikel 8 – Liability

BraVeBo B.V.’s total liability is limited to the amount paid out by its liability insurer and will in any event never exceed the invoice value of the assignment. This limitation does not apply in the event of intent or gross negligence by BraVeBo B.V., nor for liability that cannot be excluded under mandatory law (article 6:236(a) BW).

Legal reference: consumer protection BW 6:233–6:237 (where applicable), BW 6:248 (interpretation/effect) and mandatory law.

The liability limitations do not apply to damage resulting in death or personal injury, or insofar as exclusion or limitation is not permitted under mandatory law.

Legal reference: mandatory law (liability for death/personal injury cannot be excluded).

Artikel 9 – Intellectual Property and Licence

All intellectual property rights to designs, advice, software, reports and documentation remain the property of BraVeBo B.V. The Client receives only a non-exclusive, non-transferable licence to use these materials for the purpose for which they were provided. The licence terminates by operation of law if the Client fails to fulfil any obligation under the agreement, in particular the payment obligation.

Legal reference: BW 6:248 (interpretation of licence terms).

Artikel 10 – Confidentiality

Both parties undertake to keep confidential any confidential information obtained from each other within the framework of the agreement. This obligation remains in force after termination.

Legal reference: BW 6:248 (contractual confidentiality; reasonableness and fairness).

Artikel 11 – Suspension and Termination

BraVeBo B.V. may immediately suspend or terminate the agreement if the Client fails to fulfil its obligations, is in default, applies for bankruptcy or suspension of payments, is involved in a statutory debt restructuring scheme, or if attachment is levied on (part of) its assets. In such cases, all claims of BraVeBo B.V. become immediately due and payable in full.

Legal reference: BW 6:52 (suspension) and BW 6:265 (termination).

Termination may take place on the basis of article 6:265 BW, which provides that any failure in the performance of an obligation justifies termination, unless the failure, due to its special nature or minor significance, does not justify termination with its consequences.

Legal reference: BW 6:265 (termination).

Artikel 12 – Force Majeure

Force majeure means as referred to in article 6:75 BW: circumstances not attributable to fault and not for the account of BraVeBo B.V. This includes, among others (but not limited to): natural disasters, pandemics, war, terrorism, government measures, strikes, failure of suppliers or subcontractors, staff outages, utility failures and cyber incidents.

Legal reference: BW 6:75 (force majeure).

During force majeure, BraVeBo B.V.’s obligations are suspended. If performance becomes permanently impossible or is prevented for more than sixty (60) days, either party may terminate the agreement without liability for damages.

Legal reference: BW 6:75 (force majeure) and BW 6:248 (reasonableness and fairness).

Artikel 13 – Privacy

BraVeBo B.V. processes personal data in accordance with its Privacy Policy (available on the website). The Client warrants that it is authorised to provide personal data of third parties for the performance of the agreement.

Legal reference: GDPR/AVG and applicable implementing legislation.

Artikel 14 – Governing Law and Disputes

All agreements are governed exclusively by Dutch law, with due observance of applicable EU regulations such as Brussels I-bis (Regulation (EU) No. 1215/2012) on jurisdiction. The parties will first attempt to resolve disputes by mutual consultation and, if necessary, escalate to management. If no solution is reached, the dispute will be submitted exclusively to the competent court in The Hague.

Legal reference: Brussels I-bis (EU 1215/2012) and Dutch procedural law.

Artikel 15 – Miscellaneous Provisions

If any provision of these terms is invalid or unenforceable (article 3:42 BW), the remaining provisions remain in full force. In that case, the relevant provision will be replaced by a valid provision that most closely reflects the parties’ intent (article 6:248 BW).

Legal reference: BW 3:42 (invalidity) and BW 6:248 (supplementary effect of reasonableness and fairness).

Artikel 16 – Transfer of Rights and Obligations

The Client is not entitled to assign or transfer its rights and obligations under the agreement to third parties without prior written consent of BraVeBo B.V.

Legal reference: BW 3:83 (transferability of rights) and BW 6:159 (contract takeover).

Artikel 17 – Project-Specific Trainings and Access Costs

• If the Client requires specific trainings, safety instructions, badges or medical examinations for the performance of the Agreement for the Personnel of BraVeBo B.V. or its subcontractors, the costs thereof are fully borne by the Client.
• The time required to follow such instructions or obtain access credentials is invoiced to the Client at the agreed hourly rates.
• Any delay in the performance of the work due to the Client not facilitating such trainings or access credentials in time can never lead to liability of BraVeBo B.V.

Legal reference: BW 6:248 (reasonableness and fairness).

Overview of all Terms and Legal Documents of BraVeBo B.V.

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